FAQ

FAQ

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  1. Who are we?
  2. Why should I shop with you?
  3. Why and how does your website make my online shopping easier than ever?
  4. Why can you offer me the lowest price?
  5. How long will it take to ship out my order?
  6. How do you calculate express and international shipping rate?
  7. What kind of payment do you accept?
  8. How can I cancel my order?
  9. Can I make a phone order?
  10. Is it safe when I pay credit card on your website?
  11. Why you need CVV number?
  12. How does the biometric fingerprint work?
  13. Why should I choose fingerprint technology?
  14. How will fingerprint door locks increase my security?
  15. What are the limitations of fingerprint door locks?
  16. What are the limitations of optical sensor fingerprint door locks?
  17. How does silicon sensor works and what is the advantage?
  18. How can I get technical support?
  19. Can I install the lock by myself?
  20. How hard can I learn to operate the lock?
  21. When do I need individual user deletion feature?
1. Who are we?
We are an automation and security product provider in US market. We offer automation and security product that are built with leading technologies in the automation and security industry, and bring to you the world's finest luxury next-generation products at the lowest price possible.

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2. Why should I shop with you?  
We guarantee the lowest price, and provide free support. You don't even need to pay for your phone call to us, just use our toll-free number. We guarantee you an absolutely hassle-free and worry-free shopping experience with us. You will receive same high quality service even when you buy our open box item. Please also feel free to shop around to other places. We are confident that after experiencing our comprehensive and friendly website and our customer service, you will come back.

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3. Why and how does your website make my online shopping easier than ever?
With our unique product feature-comparison and site map. You will find a product that is tailored to your needs easier than any of our competitors websites. We eliminate all non-necessary check out process step. When it's time to place your order, we'll speed you on your way with a fast, simple checkout procedure. We only need your billing and shipping addresses. Registering account with us is optional. We also provide you with a printable version invoice for your records. You will enjoy your online shopping experience only at Scyan Electronics.

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4. Why can you offer me the lowest price?
First, our price is the price that manufacturers require as the bottom retail price. Nobody can sell lower than this price. Second, we can offer you the great pricing because we cut down our costs by using the latest IT technology to automate the order process. This is why we can match price. Your satisfaction is our utmost goal. This is the reason that we are willing to share a big portion of profit margin with you. Please beware of used, defective, or/and black market copies. Those are inferior and outdated products with no warranty. We work directly with manufacturers and provide you with free technical support and one year warranty.

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5. How long will it take to ship out my order?
Most orders will be shipped on the same day if we receive your order on a working day before 2:00pm (Pacific Standard Time). You should receive your order in 2-8 days with Fedex ground shipping in US. Express shipping is also available at a low shipping rate.

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6. How do you calculate express and international shipping rate?
Express and international shipping rate are calculated by Fedex and USPS. It depends on the product weight and your shipping address. We pay shipping insurance for you. The system will show you express shipping rate for different shipping services after you summit shipping address and before you make the payment. This ensures that you see the total cost of you order before you summit the order.

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7. What kind of payment do you accept?
We accept Visa, MasterCard, Discover, Amex, Paypal, check, money order and bank wire transfer. We accept Purchase Orders for U.S schools, governments, and large businesses.

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8. How can I cancel my order?
Just make a phone call. As long as it has not been shipped. You will receive full refund. Return policy will apply after we have shipped your lock.

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9. Can I make a phone order?
Yes, we have a phone order payment optional. Please process an order through our website and choose phone order payment optional during the checkout. Summit your order, then call us or fax us your credit card information.

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10. Is it safe when I pay credit card on your website?
Our site adapts SSL security technology, and guarantees that the information that you have submitted to this site is secure. As soon as you log in or click on check out button, your information is encrypted by up to 128-bit SSL technology before your information go through Internet. Our payment system utilizes industry-leading security Paypal technology, which is the most trusted and secure online credit card payment system in the industry.

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11. Why you need CVV number?
We try to avoid credit card fraud. Even if somebody obtains your credit card number and billing address, they still cannot use your card without CVV number.

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12. How does the biometric fingerprint work?
Fingerprint sensor collects your fingerprint image and converts it to fingerprint template-an array of data. The fingerprint template is like a complex pin-code. When you put your finger on the fingerprint sensor, the lock compares your fingerprint with the stored template. The lock will unlock if your fingerprint template exits in the database. The fingerprint template can?t be converted back to fingerprint image. So the privacy of your fingerprint image is protected. Nobody can obtain your fingerprint image from the fingerprint template stored inside the lock memory. Click here for more information.

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13. Why should I choose fingerprint technology?
Fingerprint technology is the most proven segment in the Biometrics Industry today. It is cost-effective, easy to use, and reliable. You can use fingerprint technology in your home and your business. Utilized in fingerprint lock, the technology is very easy to use, and you don't need an Engineering degree to make it work.

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14. How will fingerprint door locks increase my security?
To ease your worry and avoid embarrassment of forgetting to carry or losing your key, biometric fingerprint door lock is the solution. Unlike keys, passwords, security cards, and other electronic entry device, your fingerprint cannot be lost, shared or duplicated, and there is no identical fingerprint in this world. Therefore, fingerprint lock is convenient--you always carry the one and only correct key, your finger; it has superior security protection--no one can breach.

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15. What are the limitations of fingerprint door locks?
While fingerprint door locks prevent loss and improve overall security, they are not without quirks or exceptions. Specifically, before purchasing a fingerprint door lock, you should consider several characters of the lock based on your specific use, such as number of users, temperature requirements, cleanliness of fingers, FAR and FRR (see product specifications for details). This represents a significant change from your traditional locks and will take a little getting used to.

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16. What are the limitations of optical sensor fingerprint door locks?
Optical sensor scans your finger -- it functions like a camera, and obtains your fingerprint image indirectly. You may have similar kind of experience: when a government agency takes your fingerprint, someone will check your fingerprint to see if it is visible. Then, they will put some lotion on your finger, and the operator will press your finger on scanner to take your fingerprint. Optical sensor works in a similar way, so it needs good visible finger, clean finger surface, not too dry and so on. According to our experience, optical sensor does not work for everyone. In one case, one person?s fingerprint cannot be recognized despite three other family members have not experienced any difficulty when using the lock equipped with optical sensor. In another case, one customer bought an optical sensor lock. He did not experience any problem in using the lock, but the lock does not recognize his father?s fingerprint. The customer bought another lock equipped with silicon sensor for his father, and later, informed us that the second lock worked perfectly for his farther. In a third case, a customer bought an optical sensor fingerprint lock for his office. The lock worked perfectly for 43 employees, but not for the other two. These cases are very special but we recommend that all potential users should have good quality skin on their fingers.

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17. How does silicon sensor works and what is the advantage?
The silicon sensor obtains your fingerprint directly. It is like that you put ink on your finger, then press your finger on a piece of white paper. Your finger will leave a clear fingerprint image on paper. The technical mechanism of silicon sensor is as following: The surface of each pixel is composed of two adjacent metal plates, which are separated from the skin and the environment by an ultra-hard protective coating. These sensor plates create a fringing capacitance between them whose field lines extend beyond the surface of the silicon. When live skin is brought in close proximity to the sensor plates, the skin interferes with field lines between the two plates and reduces the effective capacitance between them. When the skin is on the sensor surface (fingerprint ridge) the feedback capacitance is minimized, while when the skin is far from the sensor surface (fingerprint valley) the feedback capacitance is maximized. This is why silicon sensor can obtain clear image. Therefore, the silicon sensor has clear advantage over optical sensor: it is capable of recognizing for all types of skin quality, such as dry or moist, dirty, child's, and worn-out skin. Click here for more information.

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18. How can I get technical support?
We offer free support. You don?t even need to pay for your phone call to us, just use our toll-free number. We guarantee you an absolutely hassle-free and worry-free shopping experience with us. We stand behind and support every one of our consumers. You will receive same high quality service even when you buy our open box item.

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19. Can I install the lock by myself?
Yes, all of our product can be installed by yourself. Just follow the instruction in the installation manual. You don't need any previous experience. Of course, you could always have a locksmith to install it for you.

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20. How hard can I learn to operate the lock?
Operation is simple. Most of customers don't have any problem. If you don't feel comfortable in learning it yourself by reading the manual, just give us a call, our technique support staff will walk you through the operation procedure step by step. Then, you simply sit back and enjoy our fabulous product.

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21. When do I need individual user deletion feature?
You need individual user deletion feature if you add and delete users fluently.